Independence Support Services
Independence Support Services
At Hayes + Storr we provide a unique, non-legal support service to our elderly clients. The service offered to clients and their families is designed to maintain a person’s independence for as long as possible, sometimes because they find themselves alone or isolated due to being located away from family and friends. We understand that no two people or families are the same, which is why we offer different levels of support to suit each individual circumstance.
Whether a client remains in their own home, is receiving respite care or moves into a care home, we will support them in a number of ways, including:
- If they are in hospital or move into residential care, securing their home and making sure that insurance is in place
- Gathering information on their affairs, assets and liabilities so that we or their attorneys can make sure that bills are paid and tax obligations fulfilled
- Managing bank and building society accounts on their behalf
- Ensure that they are receiving all benefits, grants and entitlements
- Reporting to them and/or their attorneys regularly on their income and expenditure
- Arranging and paying for care, domestic help, gardeners and property maintenance
- Monitoring care, and ordering any necessary equipment for them
- Informing friends, family and other bodies of any changes in their circumstances
- Visiting them regularly, if required
- See also Lasting Power of Attorney, Wills, Trusts, Estate Management
If required we will make regular checks on a care home to make sure it meets CQC standards and review care plans to ensure the home is meeting the needs of our clients. Where a property is left empty we can deal with maintenance, security and, if needs be, the removal or storage of household contents.
Whether a client remains in their own home or moves into residential care, our aim is to deliver on-going support which enables independence and peace of mind. We realise that it is especially important to treat our older clients with additional consideration, by being both sympathetic and sensitive to any issues they may have and ensuring that all our staff treat older clients, their families and representatives, with dignity, kindness and respect at all times.
The Hayes + Storr Independence Support Services department is guided by the values set out in our Older and Vulnerable Client Care Charter. In addition, we will always adhere to the five principles that underpin the Mental Capacity Act. Both are available as information sheets on request. A number of our legal professionals are accredited by Solicitors for the Elderly (SFE) and hold SFE Older Client Care in Practice awards.
We have a large team of specialist lawyers, administrators and care professionals who are able to deal with day to day paperwork. We also have Stuart Colbourne, a specialist benefits adviser and Marlene Williams, a pastoral visitor who was previously a nurse specialising in elderly patients. Donna Butterfield implements support and monitors the well-being of clients on an on-going basis if required. Donna previously worked in the care industry for over sixteen years, nine of which were spent in management roles.
Our service is entirely bespoke and tailored to each client’s individual needs and wishes.